Privacy Policy my365

This Privacy Policy is issued by my365 ("we", "platform", "service") and applies to all users who register an account, use the online betting service, or access the my365.onl website ("Website"). By using our services, you agree to be bound by the terms set out in this policy.

my365 is committed to protecting your personal information in line with our responsibilities as an internationally licensed online gambling platform operator. This policy describes the types of information we collect, the purpose of that collection, how it is used, and the rights you have regarding your data.

When you use the my365 platform, we may collect various types of personal information in the following categories:

2.1 Account Registration Information

When you register an account with my365, we collect information you provide voluntarily, including:

• Full name as stated on your MyKad or passport
• Date of birth (for the purpose of verifying age of 21 and above)
• An active email address
• Mobile phone number
• Username and password of your choosing
• Current residential address

2.2 Financial Information

To process deposits and withdrawals, we collect information related to your payment method, including details associated with Touch 'n Go eWallet, DuitNow, FPX accounts, ShopeePay and cryptocurrency wallets (USDT, BTC, ETH). We do not store credit card or debit card information directly in our systems.

2.3 Technical and Usage Data

Our system automatically records technical information when you access the Website, including:

• Your device's IP address
• Browser type and version used
• Device operating system
• Pages visited and time of visit
• Login log data and session activity
• General geolocation information based on IP address

2.4 Communications with Customer Support

Any communication you have with our customer support team via live chat or email will be stored as a service record to enable more effective follow-up.

Personal information collected by my365 is used solely for legitimate and necessary purposes to ensure smooth service delivery. The main purposes for using this data are as follows:

• Account management — creating, managing and verifying your user account
• Transaction processing — verifying deposits and processing withdrawals within 15 minutes to 2 hours
• Identity verification — complying with age verification and anti-money laundering (AML) requirements
• Service improvement — analysing usage patterns to improve the overall user experience
• Service communications — sending important notices related to accounts, transactions and policy updates
• Platform security — detecting and preventing fraud, unauthorised access and suspicious activity
• Legal compliance — fulfilling obligations under the international licensing we hold

my365 may share your personal information with selected third parties only in certain circumstances. Every instance of sharing is carried out carefully and limited to only the information required:

4.1 Payment Service Providers

To enable transaction processing, certain details are shared with approved payment gateway providers, including operators of Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency exchange platforms. All such providers are subject to strict confidentiality agreements.

4.2 Game Software Providers

The minimum technical information required for game operations may be shared with game software providers that hold valid licences in this industry.

4.3 Legal Requirements

We are obligated to disclose your personal information to the relevant authorities if required by law, court order, or an authorised regulatory body. In such circumstances, we will notify you to the extent permitted by law.

4.4 Business Transfers

In the event of a merger, acquisition or transfer of business assets, user data may be transferred as part of that process. You will be informed in advance and given appropriate options.

The my365 Website uses cookies and similar tracking technologies to improve website functionality and user experience. Cookies are small data files stored on your device when you visit our website.

The types of cookies we use include:

You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may affect the full functionality of this website.

my365 retains your personal information for as long as your account is active or as long as it is needed to provide services to you. When an account is closed, we will retain certain information in accordance with legal and licensing regulation requirements, which generally covers a period not exceeding seven (7) years from the account termination date, unless applicable law requires a longer retention period.

Once the retention period ends, your personal data will be securely deleted or anonymised in accordance with established procedures. Financial transaction records may be retained for a longer period for audit, regulatory compliance and dispute resolution purposes.

We implement various appropriate technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration or destruction.

Key security measures we practise include:

• Data encryption during transmission using TLS/SSL protocols
• Encryption of sensitive data stored in the database
• Role-based access control for internal staff
• Continuous system monitoring to detect unusual activity
• Regular security audits by independent third parties
• Cybersecurity training for all staff who handle user data
• Clear and structured data incident management procedures

While we make every effort to protect your data, no security system can be fully guaranteed. You are also responsible for keeping your account password confidential and not sharing your login information with any other party.

my365 services are not intended for any individual under the age of 21. We do not intentionally collect, store or process personal information from users below that age limit.

If we find that personal information has been collected from an underage individual, we will take immediate steps to delete that information and close the associated account. Any remaining balance in that account will be processed in accordance with established procedures.

If you have information or concerns that someone under the age of 21 is using our platform, please contact our support team via 24/7 live chat or email at [email protected].

my365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. All amendments will take effect immediately upon publication on this page.

For changes that are material and significant, we will notify you through a notice displayed on our website or via the email address registered to your account. We encourage you to review this policy periodically so you remain informed about how we handle your information.

Continued use of my365 services after any amendments are published will be considered as your acceptance of the latest version of this Privacy Policy.