Play Responsibly at my365
my365 believes that gambling should remain entertainment — not a burden. This page explains how we support Malaysian players to stay in control and make informed decisions at all times.
Six Pillars of Responsible Gambling
my365 puts concrete measures in place so that every gaming session stays enjoyable and controlled.
Self-Exclusion
Players can apply for voluntary self-exclusion through our live support. The account will be suspended temporarily or permanently according to the player's choice. ⚙️ All requests are processed promptly without any interrogation.
Personal Deposit Limits
Set daily, weekly or monthly deposit limits based on your own financial capacity. These limits help you plan your entertainment spending without exceeding the budget you have set.
Session Time Limits
Set a session duration so you do not lose track of time. Time limits remind you to take a break and reassess your situation before continuing to play.
Loss Limits
Set a maximum loss limit for a given period. When this limit is reached, the system will alert you or automatically end the gaming session to protect your account balance. 🛡️
Temporary Break
Need a break from betting? Use the temporary break feature to suspend your account for 24 hours to 30 days. No bets can be placed during that period, giving you space to think clearly.
Account Activity Statement
Review a complete record of your deposits, withdrawals and bets at any time through your account panel. This transparency helps you understand your playing habits and make adjustments if needed.
Warning Signs to Watch Out For
Responsible gambling starts with self-awareness. Here are some signs that a person may need help or should reflect on their playing habits.
Age Limit 21 and Above
my365 only allows players aged 21 and above to register and play. This is not just a legal requirement — it is our commitment to protecting young people. Every new account is subject to age verification during the registration process. We reserve the right to close any account that does not meet this age requirement without prior notice.
Core Principles of Responsible Gambling
Responsible gambling means fully understanding that betting is a form of entertainment — not a source of income or a way to resolve financial problems. Every player should set a clear budget before starting a session and stick to that limit regardless of the outcome.
The odds in all casino and sports games are designed with a long-term advantage for the operator. Understanding this is the foundation of a healthy approach to playing. An occasional big win does not reflect a long-term trend, and having realistic expectations is the best protection for your wallet.
If you feel that playing is starting to affect your daily life negatively, contact our 24/7 support team. We are ready to help without judgement.
How to Use my365 Self-Control Tools
All self-control tools can be accessed directly through your account or by contacting our customer support.
Log In to Your Account
Access your account settings panel through the my365 Login page to view all available control options.
Choose a Limit Type
Choose between deposit limits, loss limits, session time limits or a temporary break option based on your needs.
Set Your Limit Value
Enter the appropriate limit value or duration. Deposit and loss limits can be lowered immediately, but a waiting period applies before they can be raised again to protect players.
Contact Support
For self-exclusion or any queries related to self-control, contact our 24/7 support via live chat or email in Bahasa Melayu. 💬
my365's Responsibilities to Players
my365 operates under international licensing and complies with industry standards for player protection. We train our customer support team to identify signs of problem gambling and provide appropriate assistance in a sensitive and non-punitive manner.
All new accounts go through an age check before any deposits or bets can be made. Players suspected to be under 21 years old will be asked to submit verification documents such as a MyKad or other valid identity document.
Information related to responsible gambling is displayed prominently throughout the my365 platform, not only on this page. We are committed to ensuring this awareness message reaches all players on an ongoing basis.
Players' Responsibilities to Themselves
Healthy gambling starts with conscious personal decisions. As a player, you are responsible for setting your own gaming budget and sticking to it without exception. Never bet with money you cannot afford to lose.
It is important never to borrow money for betting purposes — whether from family, friends or any financial institution. Betting with borrowed money increases financial and emotional pressure and can lead to more serious problems.
If you find yourself needing help, do not hesitate to contact my365 or seek support from relevant professional organisations. Asking for help is a sign of strength, not weakness.
Responsible Gambling FAQ
Answers to questions frequently asked by players regarding the responsible gambling policy at my365.
Enjoy a Safe Betting Experience at my365
my365 is always here to help you play responsibly. Browse our range of games while staying in full control of your sessions and budget.