my365 FAQ for Malaysia Players

If your connection drops during a game session, my365 will save the game state at the last successfully recorded point. Log back into your account — the interrupted game can usually be resumed or the result will have been settled automatically. If your account balance is not updated correctly, contact live chat support for an immediate check.

Go to your phone's browser settings, select "Privacy" or "Storage", then tap "Clear Browsing Data" or "Clear Cache". After that, reload the my365 site. This usually fixes slow loading issues, especially after a site update. You can also try switching between WiFi and mobile data to identify the source of the problem.

my365 is accessible through modern browsers on both Android phones and iPhones. The site is responsively optimised, meaning the layout automatically adjusts to your screen size. Recommended browsers include the latest versions of Chrome, Safari and Firefox. The best experience is on devices running the latest operating system.

Yes, my365 is designed specifically for access through a phone's web browser with no downloads required. Just type the site address into your browser, log in and start playing. All slot games, sports betting and live casino are fully available this way. This makes access easy without using extra storage space on your device.

This usually happens when the browser zoom is not set to 100%. Check the zoom setting in your browser and make sure it is set to the default level. Also make sure "Desktop Site" mode in the browser is not turned on, as this can cause the display to not fit correctly on a phone screen. Rotate your device to landscape mode for a wider playing view.

my365 live chat support operates 24 hours a day, 7 days a week including public holidays. This means whether you are playing in the morning, at midnight or during a Malaysia Super League match, the support team is always ready to help. Look for the chat icon available at the corner of the site to start a conversation.

Have your my365 account username, the transaction reference number (if relevant) and a brief description of the issue ready. This information allows the support agent to assist you more quickly and accurately. Avoid sharing your password with anyone — the my365 team will never ask for your password.

Send your enquiry to [email protected]. Include your username, a description of the issue and attach a screenshot if available to speed up the process. Email is a suitable option for issues that require documentation or written evidence. The my365 team will reply to every email received.

my365 support is available in two languages — Malay and English. Malaysian players can communicate fully in Malay without any language barrier. Choose the language you are comfortable with when starting a live chat session or writing an email to the support team.

Yes, my365 support never closes — including during Hari Raya, Chinese New Year, Deepavali and all Malaysian public holidays. The 24/7 commitment means players get help whenever they need it, regardless of the date or time. This is designed with active players in mind at all times.

The minimum withdrawal amount at my365 is RM50. Make sure your account balance is sufficient and above this minimum before submitting a withdrawal request. Available methods include Touch 'n Go eWallet, DuitNow, online banking via FPX, ShopeePay and cryptocurrencies such as USDT, BTC and ETH.

Yes, my365 processes withdrawal requests every day including Saturday, Sunday and public holidays. The expected processing time is between 15 minutes and 2 hours. However, the actual processing time may vary depending on the payment method chosen and the operating hours of the relevant financial service provider.

A delayed withdrawal request can happen for several reasons: incomplete account verification, a large withdrawal amount requiring additional review, or a temporary disruption to the payment system. If your request has been pending for more than 2 hours with no update, please contact my365 live chat support and include your transaction reference number.

Bonus winnings can be withdrawn once the wagering requirements have been met. For example, if you receive a bonus of RM100, you need to reach a total wagering amount of RM1,000 (that is 10x the bonus amount) before winnings from that bonus can be withdrawn. Check your remaining wagering requirements in your account section before submitting a withdrawal request.

my365 provides a withdrawal service to players. For detailed information on any charges that may be applied by the payment provider, please refer to the payments section in your account or contact customer support. All information relating to fees will be displayed clearly before a transaction is confirmed.

Sic Bo is a traditional dice game that is popular among Asian players. Players place bets based on their prediction of the outcome of three shaken dice. There are various types of bets — from single dice values to combination totals — each with different odds. At my365 Casino, Sic Bo is played with a live dealer for a more authentic atmosphere.

Live dealer games at my365 Casino use a live video stream from a professional casino studio. You interact with a real dealer in real time through the game interface. All outcomes — whether the spin of a roulette wheel, the dealing of baccarat cards or the shaking of Sic Bo dice — happen in front of you live, ensuring full transparency.

Table limits at my365 Casino are set to accommodate a range of players — from those who prefer smaller bets to those who play at higher limits. There are different tables for baccarat, roulette, blackjack and Sic Bo. Check the live casino section to see the current table limits for each available game.

Yes, the entire my365 live casino section is accessible from a mobile phone through the browser. The dealer video stream is optimised for 4G connections and home WiFi. For the best experience, make sure your internet connection is stable. Landscape screen orientation is recommended when playing on a phone for a more comfortable view of the table.

Most live casino tables at my365 Casino operate throughout the day. Some tables may have specific schedules depending on player demand. You can check table availability directly from the live casino interface after logging in. The available game selection is designed to meet players' needs at any time.

Account verification is usually required when you make a withdrawal for the first time, or when account activity requires a compliance review. This process is part of standard security measures and compliance with the international licensing held by my365. The sooner you complete verification, the faster your withdrawal will be approved.

my365 accepts MyKad (Malaysian Identity Card) as the primary identity verification document. For address verification, documents such as a recent bank statement or utility bill may be accepted. Make sure the documents submitted are clearly legible, not blurred and show the required information in full. Players must be 21 years of age or older to use my365 services.

All documents submitted to my365 are stored using industry-standard data encryption. They are only accessed by authorised personnel for verification purposes and will not be shared with third parties without your consent, unless required by law. The my365 Privacy Policy explains in detail how your personal data is handled.

If verification is rejected, my365 will inform you of the reason for the rejection. It is usually related to an unclear document, mismatched information or an expired document. Resubmit the correct documents after making the necessary corrections. Contact my365 live chat support if you need further guidance on the re-review process.

The my365 review team will assess submitted documents in the order they are received. The review period depends on the current workload and the completeness of the documents submitted. To speed up the process, make sure all documents are submitted complete and clearly the first time. You will be notified by email or account notification once verification is complete.